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Gerhard Fischer and Hal Eden: "Design, Learning, and Collaboration" ?Spring Semester 2004

Assignment 16 – Knowledge Management

source: Smith, R. G. & Farquhar, A. (2000) "The Road Ahead for Knowledge Management ?An AI Perspective," AI Magazine, 21(4), pp. 17-40

Important ?Role distribution: analyzers and summarizers for assignment 16:

1. La Meres, Brock

2. Rivadenaire, Randell

3. Skalet, Andrew

The "analyzers and summarizers" can do their work individually or jointly

due: Monday, April 5, 2004

1. producers: please submit by 10:00am to the class website; please be on time, so the "analyzers and summarizers" can do their work!

2. analyzers/summarizers: please submit by 2:00pm to the class website

Briefly discuss the following issues:

1. what did you find

1.1. interesting about the article?

1.2. not interesting about the article?

2. what do you consider the main message of the article?

3. what are
3.1. the strengths / successes and

3.2. the weaknesses /failures

of knowledge management?

4. what are you personal experiences with

4.1. knowledge management and

4.2. knowledge management systems?

5. How would you differentiate between "pull" and "push" approaches in knowledge management? What are the trade-offs between the two approaches? In which situations would you use one or the other approach?

6. please discuss why and how the two following quotes are (or are not) relevant for knowledge management:

6.1. "Those who cannot remember the past are condemned to repeat it." (George Santayana)

6.2. "Innovation is everywhere; the difficulty is learning from it" (John Seeley Brown)

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