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Genevieve Hudak

DLC : Analysis: Hw 16

1. what did you find
1.1. interesting about the article?

I found it interesting how important to knowledge management people are. What that says to me is that the technology is only of secondary importance to the people behind it.

I also found it interesting how challenging knowledge management can become if not handled well – i.e. it can fall apart without users participating, another example of how important the people are.

1.2. not interesting about the article?

I did not find the InTouch system, or the drilling examples very interesting.

2. what do you consider the main message of the article?

The main message of the article seemed to be more like advice on how to sell a knowledge management system, rather than really explain what that system was or does (or perhaps it was just over my head).

3. what are 3.1. the strengths / successes of knowledge management?

It allows people to learn from others without having to make the same mistakes first. It provides easier access to a wider store of knowledge (than can be kept in one’s own head or on one’s own PC).

3.2. the weaknesses /failures of knowledge management?

Without people, the systems fail. Knowledge representations vary.

4. what are you personal experiences with
4.1. knowledge management

To me knowledge management is a system of organizing knowledge.
My knowledge alone takes many forms (facts, stories, automatic behavior – ‘knowledge of the limbs’). The way I communicate that is different from how other people communicate knowledge, and this leads to a need for mass knowledge organization.

Typically, I think that learning is often structured after the system (of organized or unorganized knowledge), whereas perhaps it should be by the natural mappings of the knowledge itself and how it relates to our lives.

4.2. knowledge management systems?

I consider my cell phone, PDA, message boards and newsgroups, computers, the internet, all to be knowledge management systems. The management systems must contain some way to communicate or translate or provide the knowledge to the seeker.

5. How would you differentiate between "pull" and "push" approaches in knowledge management? What are the trade-offs between the two approaches? In which situations would you use one or the other approach?

6. please discuss why and how the two following quotes are (or are not) relevant for knowledge management:

6.1. "Those who cannot remember the past are condemned to repeat it." (George Santayana)

Knowledge management seeks to ensure that no mistakes will be made twice, that knowledge learned will be saved and passed on so others can learn immediately from that, with no repeated mistakes, and therefore learn more, or gather more knowledge.

6.2. "Innovation is everywhere; the difficulty is learning from it" (John Seeley Brown)

It seems as though we are over-burdened with knowledge to maintain, much less reuse efficiently. If we were some how able to assess all of the lessons learned and synthesize them, we would have innovation. With such a large amount of knowledge, this opportunity would occur frequently.

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