1. interesting about the article?
   

   
   Technical Roadmap - Dipti
   
   Practical Angle - Eric
   
   Related to research Field (AI) - Payal
   
   Experience based stories - Tomo
   
   Technology supporting rather than replacing the worker - also Tomo (I like that one!)
   
   CoPs - John
   
   Basic Cycle for the best-practice KM process - Jing
   
   The relation between Wikis and "Light-Publishing" - Jackson
   
   

   
   
2. not interesting about the article?
   

   
   Nothing - Dipti
   
   Not answered - Eric
   
   Nothing "particularly disturbing" - Payal
   
   Do these technologies really require Artificial Intelligence? - Tomo
   
   Nothing "very un-interesting" - John
   
   Needed more detail on building Virtual Communities, esp. how XML and wireless technologies will help achieve this - Jing
   
   The first few pages were dull - Jackson
   
   

   
   

Generally speaking everyone agreed that the article drove home the point that effective knowledge management is critical in supporting the work environments of the future, and it outlines necessary developments in AI which will allow for effective knowledge management.

1. the strengths / successes
   

   
   Knowledge reuse = reduced effort, increased efficiency, and helps aviod repetition of mistakes - Dipti
   
   
   Time is spent moving forward rather than reinventing the wheel - Eric
   
   
   Knowledge reuse = saved time and effort. Exploitation of Symmetry of ignorance - Payal
   
   
   Overcomes collaborators geological and temporal constraints: Aggregation of labor in a disaggregated workplace - Tomo (Again, I like this!)
   
   Exploits the Symmetry of Ignorance, and Equal Involvement for all collaborators - Jing
   
   Distributed collaboration - John
   
   
   Note, John and others point out that overall, the strength of KM is that it supports collaboration itself. All the other benefits are simply benefits of collaboration.
   
   

   
   
2. the weaknesses/failures of knowledge management?
   

   
   Motivation for participation, seeding, and need for a simple interface to such a complex system - Dipti
   
   Seeding and (what I would call) Pruning, and that it is difficult to "write a check and buy community" - Eric
   
   Motivationand formation of a community and keeping info up to date (again Pruning) - Payal
   
   Enormous effort in getting it right - Tomo
   
   Vulnerability to hype and unreasonable expectations - John
   
   Overall complexity/difficulty - Jing
   
   I think the points addressing the overall difficulty are important - we're not talking about simple systems here!
   

   
   

It seems that everyone agrees that Push technology provides apparently relevant information without user initiation while Pull technology requires the user to initiate and conduct the search.

In general, the class felt that if Push is too pushy it can be annoying and then disregarded, but Pull may be too passive and helpful information may be missed. People said that Push is more appropiate for novices who have a small range of understanding but Pull may be better suited for experts. Related to this, Tomo points out that we don't have to look at push and pull as binary choices so as a user moves from novice to expert, the "pushiness" of a system may be relaxed.

Dipti response suggests that highly critical information might need to be Pushed onto a user, so the degree of "Pushiness" may also depent on the importance of the information.

The class seems to feel that Push can work if implemented carefully and correctly.

1. "Those who cannot remember the past are condemned to repeat it." (George Santayana)
   

   
   Basically, everyone said the same thing here. Eric's is a representative answer:
   
   If you're unaware of what happened before, you will have to go make the mistakes /
   discoveries that others have made to get to their level of understanding. In an ideal k.m.
   world, their mistakes and discoveries would be relayed to you in advance to save you the
   trouble.
   

   
   
2. "Innovation is everywhere; the difficulty is learning from it" (John Seeley Brown)
   

   
   It is difficult to summarize what the class said here. Overall though, I think what people were trying to say is that this quote is related to the one of the main purposes of the article: to show that KM has great potential, but there are great barriers to be surmounted if that potenial is to be achieved.